A broken iPhone X. Can't work it out...

https://videopress.com/v/QI1qvKjI?resizeToParent=true&cover=true&posterUrl=http%3A%2F%2Fbox5295.temp.domains%2F%7Emcgstcom%2Fwp-content%2Fuploads%2F2022%2F03%2Fwhatsapp-video-2022-03-17-at-17.36.00_mp4_avc_240p.original.jpg&preloadContent=metadata&useAverageColor=true

No matter how hard she tries, Jo cannot get her iPhone X to work properly. Every time she tries to tap the screen, she gets nothing. We can't work it out. Strange...