James Timpson runs the company founded by his great grandfather and says he tries to maximise staff happiness with what he calls “upside down management”. That’s the subject of his new book ‘The Happy Index’.
He believes his employees’ wellbeing is the secret to running a successful company.
James is also Chair of the Prison Reform Trust and has pioneered the recruitment of ex-offenders to work in his high street shops… More here.
I love the way Timpsons works and the way the company treats its staff. Such a shame the company is so unusual now and so different to almost every other large organisation where employees are mere numbers.